PRIVACY

Your personal contact information is only collected for the purposes of fulfilling your order, communicating with you about your order, and sending you information on our plants and gardening. In placing your order, or signing up for our email service, you agree for us to retain your personal information for that purpose.

We do not sell or share your data with third parties.

We do not hold any credit/debit card details. If you pay online, these are held by third party payment providers to ensure maximum security.

RETURNS

All our orders are hand packed with care and leave our nursery in the very best condition possible. However, issues can arise in transit which we have no control over.

Please check all product descriptions before ordering, we try to give as much information as possible. Please check your order when it arrives.

If your plant order is incorrect, or arrives in poor condition because of shipping issues, please contact our customer service department directly by email as soon as possible.

If you do not email our customer service within 48 hours of receipt, we cannot accept responsibility for any issues or delivery problems. Contacting us via our social media accounts is not a substitute, as we do not check those accounts daily and cannot track your orders through their platforms.

Let us know your full name, address, and order number, if you have it, so we can track your order faster.

You will need to email us photographs of the plants so we can see the problem and take steps to identify and rectify it.

If your plants are not those you ordered, or arrive in poor condition, we will send you replacement plants if we have those available.

If you have ordered the wrong plant, or changed your mind since purchase, we do not accept returns or issue refunds for plants bought in error.

SHIPPING

We deliver to Australian addresses. We will deliver your plants by the most efficient method possible, based on your delivery location.

We ship as soon as possible after receipt of your order. Please allow on average 5–7 working days from receipt of order for packing; and 5–7 working days from date of shipment for delivery. In peak gardening times or public holidays (e.g. early Spring, Easter, Christmas) your order might take 10 days or more from date of shipping.

Delivery charges will be shown in your checkout form.

Deliveries will be delivered as close as possible to the front door. We take no responsibility for plants that are taken after delivery. You will receive an email with a delivery day and a photo of the plants once the driver has delivered it.

PLACING ORDERS

We have no maximum order limit, providing that we have stock available and listed online.

Once an order has been placed and paid for, orders cannot be cancelled or changed, so please make sure you choose the right item and the correct size.

Plants are living and variable item’s photos are for illustrative purposes only. We do not guarantee the ongoing health of any plant or plants once they have been delivered. After they have been delivered to you, we cannot guarantee they are being looked after correctly or put in the correct environment. Plant size may vary. We send the best plants we have available at the time.

If you have ordered plants that we are subsequently unavailable, we’ll get in touch with you to offer a substitute of the closest variety of plant where possible or offer a refund if a similar variety is not available.

PAYMENT

Prices are listed in Australian dollars and include GST.

Your order will not be picked and packed for shipping until full payment is received.

Once your order is submitted and paid for, you cannot add or change to it, or apply discounts to it retrospectively. Please be certain your order is complete, and you have entered all required information before you check out.

We cannot consolidate or combine two separate orders after you have placed them. All orders are processed separately.

Please supply complete and accurate payment and delivery details. We cannot be responsible for any loss, delay, or failure to deliver or process your order resulting from inaccurate or incomplete details provided.