Returns & Refunds

All our orders are hand packed with care and leave our nursery in the very best condition possible. However, issues can arise in transit which we have no control over.

Please check all product descriptions before ordering, we try to give as much information as possible. Please check your order when it arrives.

If your plant order is incorrect or arrives in poor condition because of shipping issues, please contact our customer service department directly by email as soon as possible.

If you do not email our customer service within 48 hours of receipt, we cannot accept responsibility for any issues or delivery problems. Contacting us via our social media accounts is not a substitute, as we do not check those accounts daily and cannot track your orders through their platforms.

Let us know your full name, address, and order number, if you have it, so we can track your order faster.

You will need to email us photographs of the plants so we can see the problem and take steps to identify and rectify it.

If your plants are not those you ordered, or arrive in poor condition, we will  send you replacement plants if we have those available.

If you have ordered the wrong plant, or changed your mind since purchase, we do not accept returns or issue refunds for plants bought in error.

Need help?

Contact us at theonlineplantsource@gmail.com for questions related to refunds and returns.